Support Executive Housekeeper in preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increased productivity. Maintain proper inventory levels for supplies and labor. Supervise day-to-day staffing requirements, plan and assign work, monitor performance of Housekeeping team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance. • Educate and train all team members in compliance with local laws and safety regulations. • May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods. Control the quality of housekeeping and laundry services. Make the inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction. • Carry out the special needs and requests of guests, VIPs, repeat visitors and club members. • Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction. Lead and support all other members of the Housekeeping team. • Take full responsibility for the Housekeeping team in the absence of Executive Housekeeper. • Complete competence in running all Housekeeping shifts. • Coach Room Attendants to ensure high standards of cleanliness are maintained in guest bedrooms. • Motivate both Room Attendants and Housemen and seek continuous improvement in Housekeeping practices. • Have the ability to make customer focused decisions in the absence of Executive Housekeeper. • Have a detailed knowledge of all department core standards. • Ensure all shifts are reviewed and handovers are carried out. • Have in-depth technical knowledge and skills for all areas of Housekeeping. • Ensure the highest level of cleanliness in all Housekeeping areas at all times. • Facilitate hiring process, including interviewing, training, and evaluating job performance. Provide ongoing training and development to all positions. • Interact with all employees in the Housekeeping Department. Evaluate, coach, counsel and provide leadership support. • Conduct inspections of guest rooms and provide feedback to room attendants. • Manage administrative duties, including payroll and operating expenses. • Supervise, select, train, coach, and counsel staff. Schedule staff in accordance to occupancy demands. • Manage the administrative functions of the laundry department. Process paperwork accurately and in a timely manner, conduct and oversee inventory of linen, comply production information for reporting purposes, and perform forecasting and department budget on a monthly and annual basis. • Oversee the quality of product produced, ensuring that all equipment is in good, working order and that the department is operating in accordance safety regulations. Report malfunctioning equipment immediately for prompt repair. • Coordinate maintenance and repair of equipment with Engineering Department. • Conduct regular department meetings with staff to inform them of pertinent information, such as safety in the workplace, hotel events, retraining, and guest/occupancy. • Resolve guest complaints. • Ensure full liaison with other members of the team in Housekeeping and the Valet and Linen Room • Strong communication with other departments • Strong relationship with guests and internal customers • Good communication with the Executive Housekeeper • Perform other duties as assigned.

юридический факультет, адвокат.